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Welcome

What is the Claims Portal?

It is a stakeholder-led secure electronic communication tool for processing low value personal injury claims (PI)... Learn More

Is it for you?

Yes, if you process low value personal injury claims covered by the Ministry of Justice’s pre action protocols. 

New to the Portal...or Already Registered?

Either way, find out more by clicking here

  • I'm a compensator.

    Then learn how this site can help you

    More
  • I'm a claimant representative.

    Already familiar with the Portal? Then you can log in and you may also like to learn what’s different.

    More
  • I'm a software developer

    Looking to develop a bespoke A2A interface?

    More

I'm a compensator.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

 

I'm a claimant representative.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

I'm a software developer

Looking to Develop a Bespoke A2A interface?

 

Learn about how to set up and what support is available...

Access our Technical Documentation and User Agreement...

You can do all that here

News And Announcements

  • ANNOUNCEMENT

    Important information - Claims Portal availability 9pm tonight

    Please note at 9pm tonight, the Claims Portal will be unavailable for an hour whilst important maintenance is carried out.

    We apologise for any inconvenience caused.

    For any portal enquiries please contact the Portal Helpdesk

    Email: helpdesk@rapidclaimsettlement.org.uk

    Telephone: 0844 257 0674 (calls cost 7p per minute, plus your phone company’s access charge) 8am – 6pm Monday to Friday.

    Read More

  • ANNOUNCEMENT

    Release 5 is now live!

    We are pleased to announce that the implementation of Release 5 has been successful and is now operational.

    For full details of the content of the release and helpful advice, please visit our dedicated Release 5 FAQs.

    On the FAQs page, you will find answers to many questions, but there are a few that we would specifically like to draw your attention to:

    User Agreements   

    • If you find that you are unable to login to your account, this may be because your organisation system administrator has not accepted the Portal User Agreement.
    • You can find out more about the User Agreements and how to regain access to your account here.

    Multiple Profiles

    • Admin users are again reminded to explore the new features in their training environment. Specifically the recent enhancements that enables them to create multiple profiles and / or update their organisation's details, plus the ability to create new branches, more information can be found here.
    • It is important to note that an Administrator user ID alone does not enable access to claims. Now a single user ID can be assigned both Administrator permissions as well as Claims Handler permissions. Here you can find out more about multiple profiles.
    • If you do currently work with both an existing Claims Handler user ID and a separate Administrator user ID, please be aware that if you want to use a single user ID to cover both functions, it is recommended that you add the Administrator permissions to your existing Claims Handler ID and not the Claims Handler permissions your existing to the Administrator ID.

    Visibility of claims for compensator users

    • In the new release, there is now enhanced visibility of claims for Compensator users. Take a look at the new full guide to visibility of claims for Compensators here.

    For any portal enquiries please contact the Portal Helpdesk

    Email: helpdesk@rapidclaimsettlement.org.uk

    Telephone: 0844 257 0674 (calls cost 7p per minute, plus your phone company’s access charge) 8am – 6pm Monday to Friday.

    Read More

  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

  • ANNOUNCEMENT

    Important - Release 5 implementation preparation starts tomorrow

    As per previous communications, we would like to remind you that preparation for the implementation of Release 5 go live will commence tomorrow (Saturday 26 November) at 2pm. 

    Please note, from this time tomorrow, we will begin the process of deleting all draft CNFs that have not been submitted to a Compensator. This is because the new fields added to the CNF will only apply to claims created on or after the go live date. This will impact Claimant firms that use the web to create claims.

    We would also like to take this final opportunity to remind you where to find details for any questions you may have relating to Release 5. The key changes you need to be aware of are on the Frequently Asked Questions (FAQs) and answers page here.

    Furthermore, we would like to draw your attention to the following important items:

    Read More

  • ANNOUNCEMENT

    Important Release 5 Announcement - Go Live update

    In preparation for Release 5 next week, we would like to encourage you to take this opportunity to familiarise yourself with the recent changes prior to ‘go live’ on 29 November and to remind you of important information and actions to take in readiness for Go Live.

    You can find further information relating to the key changes you need to be aware of on the Frequently Asked Questions (FAQs) and answers page here.

    Live Portal Availability

    The Live Portal will be unavailable from 5pm on Monday 28 November and will be available again from 7am on Tuesday 29 November, when Release 5 is implemented.

    A2A Testing Environment

    We are aware that the A2A testing environment (the integration site) that is being used by software developers to test how the Portal interacts with their own case management systems has been unavailable from time to time.

    We have investigated the potential causes and identified that some A2A users have incorrectly used the service, which impacted on the stability of the site and we have put a number of remedies in place.

     

    Read More

FAQs

You can see a list of frequently asked questions, and the answers, here.

Learn More

Using the Portal

Claims Portal User Guides for Claimant Representatives, Compensator/Insurers and Administrators.

Learn More

Sign up to the Portal

To register your organisation on the Claims Portal, you can access the online registration here.

Learn More

Getting started

Protocols and forms are available on the Ministry of Justice's website.

Learn More

Registration

Registration information for new and existing users.

Learn More

Transferring claims

Information on transferring claims.

Learn More