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Welcome

What is the Claims Portal?

It is a stakeholder-led secure electronic communication tool for processing low value personal injury claims (PI)... Learn More

Is it for you?

Yes, if you process low value personal injury claims covered by the Ministry of Justice’s pre action protocols. 

New to the Portal...or Already Registered?

Either way, find out more by clicking here

  • I'm a compensator.

    Then learn how this site can help you

    More
  • I'm a claimant representative.

    Already familiar with the Portal? Then you can log in and you may also like to learn what’s different.

    More
  • I'm a software developer

    Looking to develop a bespoke A2A interface?

    More

I'm a compensator.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

 

I'm a claimant representative.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

I'm a software developer

Looking to Develop a Bespoke A2A interface?

 

Learn about how to set up and what support is available...

Access our Technical Documentation and User Agreement...

You can do all that here

News And Announcements

  • ANNOUNCEMENT

    BT Broadband issues with using the Portal

    BT Broadband

    We are aware customers of BT broadband are experiencing issues using the Portal.

    We are sorry but cannot provide any technical assistance and recommend you contact BT for updates and monitor their service updates.   

    https://btbusiness.custhelp.com/app/service_status/

    Read More

  • ANNOUNCEMENT

    Claims Portal service availability - Sunday 24 July 2016

    Please note that all Claims Portal Services; Training, A2A Integration and Production will be unavailable on Sunday 24 July, between the hours of 4.30am - 9.30am UK time for scheduled maintenance. We apologise for any inconveience caused.

    Read More

  • EVENTS

    Claims Portal - A2A user workshop - Just under a week to go!

    In case you missed the previous communications, in preparation for the Claims Portal Release 5, we would like to invite you to a short workshop for A2A users on Wednesday 20 July, at a venue called Lift, in London. With just a week to go, make sure you register.

    Please note, this event is specifically for developers and IT technicians responsible for the integration of the Claims Portal. 

    This event will talk you through the draft technical changes for this release and provide you with an opportunity to assess and start to think about changes that you will need to make to your own A2A application.

    Read More

  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

FAQs

You can see a list of frequently asked questions, and the answers, here.

Learn More

Using the Portal

Claims Portal User Guides for Claimant Representatives, Compensator/Insurers and Administrators.

Learn More

Sign up to the Portal

To register your organisation on the Claims Portal, you can access the online registration here.

Learn More

Getting started

Protocols and forms are available on the Ministry of Justice's website.

Learn More

Registration

Registration information for new and existing users.

Learn More

Transferring claims

Information on transferring claims.

Learn More