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Welcome

What is the Claims Portal?

It is a stakeholder-led secure electronic communication tool for processing low value personal injury claims (PI)... Learn More

Is it for you?

Yes, if you process low value personal injury claims covered by the Ministry of Justice’s pre action protocols. 

New to the Portal...or Already Registered?

Either way, find out more by clicking here

  • I'm a compensator.

    Then learn how this site can help you

    More
  • I'm a claimant representative.

    Already familiar with the Portal? Then you can log in and you may also like to learn what’s different.

    More
  • I'm a software developer

    Looking to develop a bespoke A2A interface?

    More

I'm a compensator.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

 

I'm a claimant representative.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

I'm a software developer

Looking to Develop a Bespoke A2A interface?

 

Learn about how to set up and what support is available...

Access our Technical Documentation and User Agreement...

You can do all that here

News And Announcements

  • ANNOUNCEMENT

    Release 5 - Data Cleaning Exercise - Update

    Following our announcement yesterday, we are pleased to confirm that the data clean-up exercise was successfully implemented on the evening of Monday 23 May 2016 as planned.

    We have also updated the Data Retention FAQs, which can be found here.

    We would like to remind you of a change that means claims that are in the status of ‘Claim Data/Input’ (drafts created but not sent to a compensator) will now be deleted after 90 days of no activity rather than 60 days.

    Read More

  • ANNOUNCEMENT

    Claims Portal unavailable on 30 May, from 7:30am to 9:30am

    Please note that all the Claims Portal Services; Training, A2A integration and Production, will be unavailable on Monday 30 May between the hours of 7:30am and 9:30am UK time for scheduled maintenance. We apologise for any inconvenience this may cause you.

    Read More

  • ANNOUNCEMENT

    Release 5 - Data Cleaning Exercise - Reminder

    Following our announcement dated 13 April 2016, we’d like to confirm that we will be starting the data clean-up exercise on the evening of Monday 23 May 2016.

    In addition, we would like to tell you of a change that means claims that are in the status of ‘Claim Data/Input’ (drafts created but not sent to a compensator) will now be deleted after 90 days of no activity rather than 60 days.

    Read More

  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

  • ANNOUNCEMENT

    Claims Portal service availability

    Planned maintenance, that was scheduled for Sunday 8 May 2016, between 7am and 9am has been cancelled and the Claims Portal services will now be available during this time.

    Read More

FAQs

You can see a list of frequently asked questions, and the answers, here.

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Using the Portal

Claims Portal User Guides for Claimant Representatives, Compensator/Insurers and Administrators.

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Sign up to the Portal

To register your organisation on the Claims Portal, you can access the online registration here.

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Getting started

Protocols and forms are available on the Ministry of Justice's website.

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Registration

Registration information for new and existing users.

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Transferring claims

Information on transferring claims.

Learn More