IMPORTANT: Claims transfer process explained
Following implementation of Release 5, it is now possible to transfer claims between Portal organisations.
You can find all the information relating to the process on our Transferring Claims page.
We would like to bring your attention to the following key points:
- It is only possible to transfer claims between organisations of the same type, for example Compensator to Compensator
- The process is designed to transfer 100 claims, or more and is not suitable for transferring individual claims
- The time it takes to complete a transfer varies according to the organisations involved, but you must contact us as soon as possible to discuss your organisation’s requirements
- Third parties involved in the transfer will only be notified within the Portal at the time of the transfer. However, it is the responsibility of the organisations transferring / or receiving the claims to notify the third parties, prior to the transfer.