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Contact Us

Please read: Claims Portal and Credit Portal

We are aware that some members of the public are concerned about direct debit payments associated with C Portal, CR Portal, M Portal (and other similar variations) appearing in their bank statements.   This is not Claims Portal Ltd.   

We are not affiliated or linked to the organisation Credit Portal ( in any way. Please be assured that Claims Portal Ltd do not hold individual’s bank details or request direct debit payments from personal accounts.   Please contact Credit Portal to resolve any concerns you may have.


Using the Contact Us form

Before you contact us, have you checked our "Using the Portal" page or "FAQs"?

If you cannot find the answer to your query, or have any other questions, we would love to help. Please fill in the form below with as much information as possible.

If you have a query regarding an existing claim, please remember to provide the following information:

  • Application ID (claim number)
  • Web User ID (if applicable)
  • A2A User name and 'As user' name (if applicable)

Did you know that you can sign up for communication updates?

Email us

Phone us

Telephone: 0844 257 0674 (calls cost 7p per minute, plus your phone company's access charge)      
8am – 6pm Monday to Friday

Press and media enquries

For all press, media and communication enquiries, please contact Claims Portal Limited via (Please note, this is for press and media requests only and not Claims Portal support).