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Cookie policy

Privacy and Cookie policy

  1. What is a cookie?
  2. How does Claims Portal Ltd. use cookies?
  3. Site performance cookies
  4. Anonymous analytics cookies
  5. Registration cookies
  6. The cookies we use
  7. Removing cookies
  8. Useful links


1. What is a cookie?

A cookie is a small text file that is stored by your browser (e.g. Internet Explorer or Safari) on your device (e.g. computer or phone). They enable websites to store user information such as preferences and settings. Cookies basically allow websites to remember users and their preferred settings for that particular site, enabling the site to respond accordingly.

2. How does Claims Portal Ltd. use cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.

3. Site performance cookies

Site performance cookies remember preferences set by the user for tools found on Claims Portal Ltd. websites, meaning you don't have to reset them on each visit, e.g. Video Player settings.

4. Anonymous analytics cookies

Anonymous analytics cookies can tell us whether or not you have visited the site before.  Every time a user visits our website, web analytics software provided by a third party generates a cookie.
Your browser will let us know if you have these cookies or not, if you do not we will generate new ones. This allows us to track individual unique users and how often they are visiting Claims Portal Ltd. websites.
These cookies cannot be used to identify individuals unless they are signed in to the Claims Portal Ltd. website. If the user is not signed in then the cookies are used for statistical purposes only. If you are signed in we will know the details supplied for this purpose such as username and email address.

5. Registration cookies

Registration cookies signal to us whether the user is signed in or not, once registered with Claims Portal Ltd. websites.
We use these cookies to determine which account you are signed in with and which services you are allowed access to. It also allows us to link comments and posts with the correct username.
As long as you have not selected 'keep me signed in' the cookies will be deleted when you logout, close your browser or shut down your computer.

6. The cookies we use
At End Of Session 
System - Session state cookie

3rd party cookies
Google Analytics 
utma, utmb, utmc, utmz 
Used for site statistics

7. Removing cookies

Claims Portal Ltd. will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Claims Portal Ltd. websites, or any other website, you can do this through your browser settings. The Help function within your browser should tell you how, or you can use one of the following links:

Alternatively, you may wish to visit which contains comprehensive information on browsers (as above), how to delete cookies from your computer and more general information. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Claims Portal Ltd. website.

Claims Portal Ltd. use a number of suppliers who also set cookies on our websites on our behalf in order to deliver the services that they are providing.

Useful links

For further information regarding cookies, you may find the following links of interest:


Privacy Policy

Information we may collect about you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website (our website). This includes information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our website.
  • If you contact us, we may keep a record of that correspondence.
  • We (including our agents or subcontractors) may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our website and of the fulfilment of your enquiries.
  • Details of your visits to our website including, but not limited to, traffic data, location data.
  • Claims Portal Ltd, as data controller, will process your personal information held on the Rapid Claims Settlement Portal.

How will we use your personal data?

Data submitted to the Rapid Claims Settlement Portal may be used in relation to the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents and the Pre-Action Protocol for Low Value Personal Injury (Employers’ Liability and Public Liability) Claims. 

Who else will have access to your data?

Data will be disclosed to compensators in relation to the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents and the Pre-Action Protocol for Low Value Personal Injury (Employers’ Liability and Public Liability) Claims. 

Your personal data may also be disclosed to third parties, including ABI, law enforcement bodies, government departments, local authorities, anti fraud organisations and or their agents and other public or private bodies, where we are obliged or permitted by law to do so.

Will we transfer data overseas?

The Internet is a global medium and your information may therefore be transferred outside the European Economic Area (EEA) en route. Your information may be transferred to any country, including countries outside the EEA where the transfer is necessary for the purposes of establishing, exercising or defending legal rights, obtaining legal advice, or in connection with any legal proceedings.

How long will your data be retained

Completed claims are removed from the Claims Portal after 30 days.  This includes claims that have ended because they have timed out, settled, reached court proceedings, or where either party has decided to take the claim out of the process using the Exit process.

Your rights

With limited exceptions you have the right to see your personal information held on the Rapid Claims Settlement Portal (we charge £10 per information request - cheques should be made payable to the Claims Portal Ltd). To exercise this right please send details of the information required, enclosing the appropriate payment, to: IS & Compliance Officer, Motor Insurers’ Bureau MSL, Linford Wood House, 6-12 Capital Drive, Milton Keynes, MK14 6XT.