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News And Announcements

  • ANNOUNCEMENT

    Claims Portal service availability - Sunday 28 and Bank Holiday Monday 29 May 2017

    Please note that there will be scheduled maintenance on all Claims Portal services, web browser training and production and A2A integration and production, on Sunday 28 and Bank Holiday Monday 29 May 2017.  

     

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  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users v185

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

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  • MGMT INFO

    Updated Executive Dashboard Management Information Now Available - April 2017

    Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.

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  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users v184

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

  • ANNOUNCEMENT

    Archived claims tab removal

    On 4 May 2017, the ‘archived’ tab on the search application screen is being removed from the Claims Portal.

     

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  • MGMT INFO

    Updated Executive Dashboard Management Information Now Available - March 2017

    Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.

    Read More

  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users v183

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

  • ANNOUNCEMENT

    Claims Portal security updates - Important

    This may affect your ability to access the Portal - you may need to take action.

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  • MGMT INFO

    Updated Executive Dashboard Management Information Now Available - February 2017

    Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.

    Read More

  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

  • MGMT INFO

    Updated Executive Dashboard Management Information Now Available - January 2017

    Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.

    Read More

  • ANNOUNCEMENT

    Claims Portal Behaviour Committee guidance update

    The Claims Portal Behaviour Committee has revised their guidance document on Direct Contact with Represented Clients.

    Read More

  • ANNOUNCEMENT

    Claims Portal: Insurer Index Update for RTA A2A Users

    Updated RTA A2A Insurer Index Spreadsheet

    An updated version of the RTA Insurer Index spreadsheet is now available.

    Read More

  • ANNOUNCEMENT

    IMPORTANT: Claims transfer process explained

    Following implementation of Release 5, it is now possible to transfer claims between Portal organisations.

    You can find all the information relating to the process on our Transferring Claims page.

    We would like to bring your attention to the following key points:

    • It is only possible to transfer claims between organisations of the same type, for example Compensator to Compensator
    • The process is designed to transfer 100 claims, or more and is not suitable for transferring individual claims
    • The time it takes to complete a transfer varies according to the organisations involved, but you must contact us as soon as possible to discuss your organisation’s requirements
    • Third parties involved in the transfer will only be notified within the Portal at the time of the transfer. However, it is the responsibility of the organisations transferring / or receiving the claims to notify the third parties, prior to the transfer.

     

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