About

Information is published monthly and provided in two sections. The first focuses on performance as a service to its user community, and the second relates to the Claims Process.

Last updated: 24th March 2025.

1. Portal Performance

This section covers Claims Portal availability, response times, registered organisations and users.

2. Claim Process

It is important to note that the Claims Portal is not a case management system and that the data must be considered in conjunction with the issued caveats and note.

Caveats

1. The number of claims sent to an insurer includes duplicate claims created by multiple claimant representatives and duplicate claims created by the same claimant representative. Exact figures on the volume of duplicates claims are not known at present.
2. The number of Court Packs recorded on the system may not reflect the volume of claims that end up in Court. The Portal does not capture information relating to what happens to a claim after the parties have agreed on the contents of a Court Pack. Some claims may go on to settle or leave the process before commencement of Court Proceedings.

Please be advised, a small error has been identified with February's management information. We are working to update the dashboards and in the meantime have temporarily suspended access to them. We will confirm as soon as they are available and apologise for any inconvenience caused.