The primary role of Claims Portal Ltd is to provide a safe and secure electronic system to facilitate the Pre Action Protocols for Low value Personal Injury claims in Road Traffic Accidents and Employers’ Liability and Public Liability claims.
Only high-level MI is published. No MI is published that can give any company or organisation any commercial benefit by use of organisational level information.
There are many factors that influence the numbers of Claim Notification Forms (CNFs) that time out at the end of Stage 1 liability. These factors include, but are not limited to, operational efficiencies, duplicate claims, claims that are transferred between organisations and claims that are not within the scope of either Protocol.
Whilst the Exit function enables users to provide more detail on why claims are leaving the Portal, without input from the organisations that most affect the numbers that time out, Claims Portal Ltd is not in a position to provide detailed reasoning.
Claims Portal Ltd is unable to show the numbers that go to a Stage 3 Court hearing.
It is essential when considering the RTA and EL/PL PI Claims Processes to recognise the distinction between the Process or Protocol on the one hand and the Claims Portal system on the other.
The Protocol sets out the rules of the Process. The Portal is merely the electronic vehicle that facilitates the handling of claims.
Following the agreement of a Court Proceedings Pack, the claim leaves the Portal for the Claimant Representative to issue Court Proceedings and follow Practice Direction 8b. This process is conducted outside the Portal, therefore, Claims Portal Ltd is unable to produce any MI relation to the number and outcome of Court hearings.
While Portal MI shows events within the process, CPL is not in a position to provide reasons or motivating factors that could be used to explain the behaviour of the users.
Sent this month: The total number of CNFs sent to a compensator in the reporting month.
Left process at Stage 1: The total number of CNFs sent to a compensator that left during “Stage 1” of the claim’s lifecycle during the reporting month. These phases are detailed in Appendix a) below.
Left process at Stage 2: The total number of CNFs sent to a compensator that left during “Stage 2” of the claim’s lifecycle during the reporting month. These phases are detailed in the Appendix b) below.
Exited process: The total number of CNFs sent to a compensator that have had the Exit Process function used at any point in the claim’s lifecycle during the reporting month.
Settled: The total number of CNFs sent to a compensator that have completed “Stage 2” and settled during the reporting month.
∆ from last month: The difference between the previous months "sent this month" figure and the total sent in the reporting month.
Rolling 12 months: The rolling 12 month figure for each of the above fields, i.e. rolling 12 month figure for “Sent this month”.
The “this month” figure is all the CNFs sent on the lifetime of the Portal, up to the date of the extract.
The “last month” figure follows the ∆ logic (explanation above). The ∆ figure is the difference between this month’s data and last month’s data.
Liability Decision Timeout: Where the claim has timed out in Stage 1 without a liability decision.
Other: Any other reason why the claim has come out of the Portal in Stage 1. An example would be “Liability Admitted with Negligence (other than seatbelt)”.
Total: These added together. Same as the number in the Headline figures.
The “this month” figure is all the CNFs sent on the lifetime of the Portal, up to the date of the extract.
The “last month” figure follows the ∆ logic (explanation in headline figures). The ∆ figure is the difference between this month’s data and last month’s data.
Interim payment more than £1,000 not agreed: Where the claim falls out of the Portal due to no agreement on an interim payment.
Settlement pack repudiated: The settlement pack has been repudiated by the Compensator, so the claim falls out of the Portal.
Settlement pack timeout: The settlement pack was not agreed within the time constraints, so the claim falls out of the Portal.
No agreement; Court Proceedings pack: The parties cannot agree, and the claim moves to court proceedings.
Total: All of these added together. Same as “Left Process at Stage 2” number in the Headline figures.
This covers all “Exited Process” claims from the Headline figure, breaking down the proportions by the reason given at the point of exiting the process. It forms two pie charts as the main two reasons (“Claim requires further investigation” and “Other”) make up such a large share of the reasons that a second pie is the best way to demonstrate the others.
The chart shows the total number of claims sent in the last 1 months from the month displayed on the axis. For example, if the axis said “December 2020” then it would calculate all claims sent on the Portal between that date and 12 months prior (in this case, January 2020). The average rolls back for 12 months to give a picture of prolonged usage of the Portal. The last bar on the chart displays the usage of the Portal for the 12 months prior.
Based on the date the claim was ended, this calculates an average of the General Damages and Additional General Damages across claims that were settled.
Please bear in mind this includes claims that have £0 in the General Damages.