Changes you have to request

Is your query A2A related? *

Yes

No

Are you the administrator for this account? *

Yes

No

Please note: Only Administrators are able to submit change requests to Claims Portal Limited.

If you are not an Administrator, please contact the Administrator within your organisation. Administrators can complete change requests for all other users within the organisation.

If you require a change of Administrator for the organisation, click 'No' to 'Is your enquiry A2A related?' and click 'Yes' to this question. Then select the option to 'Change Administrator'.

Please note: Only Administrators are able to submit change requests to Claims Portal Limited.

If you are not an Administrator, please contact the Administrator within your organisation. Administrators can complete change requests for all other users within the organisation.

If you require a change of Administrator for the organisation, click 'No' to 'Is your enquiry A2A related?' and click 'Yes' to this question. Then select the option to 'Change Administrator'.

What is your request? *

Resend Administrator's user ID

For use by existing Administrators, where there is no other Administrator within your organisation who can perform this task for you

Reset Administrator's expiry date

For use by existing Administrators, where there is no other Administrator within your organisation who can perform this task for you

Change Administrator

For use if the current Administrator has left the organisation

Change organisation name

For use if your organisation is changing their organisation name and/or structure

Add claim types

For adding Road Traffic Accident (RTA) or Employers Liability/Public Liability (EL/PL) as a Claims Type

Change to third party administrator

For Compensators & Organisations handling claims on behalf of a Compensator

What is your request? *

Request A2A credentials for Test (Integration)

Request A2A credentials for Live (Production)

Changing your Software House and require new credentials