Click on “Forgot your password? or first login?”
The reset password page will open.
Enter your Administrator User name and the e-mail address associated to your Administrator user name.
Press "Send Verification Code" and enter verification code in the OTP box and press continue. You will be prompted to enter your new password.
Enter a new Password and Confirm the Password.
Your new Password must following existing security rules:
- The minimum length for a password will be 12 characters.
- The password must contain at least one special character.
- The acceptable special characters are: |!"£$€%&/=?^'*+@°#,;:.-_()
- The password must contain at least one number.
- The password must contain at least one uppercase letter and at least one lowercase letter.
- Any abbreviation of the word password including pwd or pswd will not be accepted and your password will not save.
- It is not possible to use your name as a password.
- It is not possible to use your organisation ID as a password.
- It is not possible to use your user ID as a password.
- It is not possible to reuse any of your previous passwords.
I can't remember my Administrator User name:
If you have another Claims Portal Administrator within your organisation they may be able to assist you. If you do not, you can contact the Helpdesk to reset your User name via the Manage Your Account function.
... I can't reset my password because my account has expired:
Please note that Administrators with an expiry date in the past (set in the Administration console for every user) cannot reset their own password.
When expired Administrators fill in a password reset the following message will be displayed: You will need to fill out a reset Reset expiry date request.
If your Administrator user ID has expired you can also contact another Administrator within your organisation to reset the expiry date.
