Stage 2 Settlement Pack Additional Damages Decision Timeout

If the Compensator has not responded to your Stage 2 Settlement pack with Additional damages according to the time limits defined in the protocol, you need to access the claim and press Continue. The claim will proceed to the Stage 2 Settlement Pack No Damages Agreed (CR) or to the Stage 2 Settlement Pack Additional Damages Not Agreed (CR) depending on whether the original damages have been agreed or not.

 

Outcome from Additional damages process (RTA only)

When the Compensator has responded to the Stage 2 Settlement Pack with Additional Damages, the outcome will be one of the following:

Stage 2 Settlement Pack Additional Damages decision (CR)

  • The Compensator has responded to the Stage 2 Settlement pack with Additional damages with a counter offer.
  • You need to review the offer and respond to the Additional Damages Counter Offer Agreed question with Yes or No.

Stage 2 Settlement Pack All Damages Agreed

  • You have set the agreement to Yes.  The claim is sent to COMP for acknowledgement.

Stage 2 Settlement Pack All Damages Agreed (CR)

  • The Compensator has agreed to your latest claim (Settlement pack with additional damages).
  • You need to access the claim and press Continue.  The claim will end in the portal unless the claimant is under 18 years at the time of agreement, when the claim will continue to Court Proceedings pack.

Stage 2 Settlement Pack Additional Damages Not Agreed

  • The Compensator has responded to the Stage 2 Settlement Pack with Additional damages.  The original damages had been agreed and the additional damages had not been agreed.
  • You need to access the claim and press Continue.  The claim will end in the portal unless the claimant is under 18 years at the time of agreement, when the claim will continue to Court Proceedings pack.

Stage 2 Settlement Pack Additional Damages Not Agreed (CR)

  • The Compensator has not responded to the Stage 2 Settlement Pack with Additional damages.  The original damages had already been agreed.  You have acknowledged the timeout.
  • You need to access the claim and press Continue.  The claim will end in the portal, unless the claimant is under 18 years, when the claim will continue to the Court Proceedings pack form.

Stage 2 Settlement Pack Original Damages Not Agreed

  • The Compensator has responded to the Stage 2 Settlement Pack with Additional damages.  The original damages had not been agreed and the additional damages had been agreed.
  • When the COMP acknowledges the claim, it will move to Court Proceedings Pack form for you to complete.

Stage 2 Settlement Pack No Damages Agreed

  • The Compensator has responded to the Stage 2 Settlement Pack with Additional damages.  The original damages and the additional damages had not been agreed.
  • You need to access the claim and press Continue to move the claim on to the Court Proceedings pack form.

Stage 2 Settlement Pack No Damages Agreed (CR)

  • The Compensator has not responded to the Stage 2 Settlement Pack with Additional damages.  The original damages had not been agreed, and the additional damages had not been agreed.  You have acknowledged the timeout.
  • You need to access the claim and press Continue to move the claim on to the Court Proceedings pack form.
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