Based on the most common reasons Users contact the Helpdesk, we have put together a short guide which will help you troubleshoot problems accessing the Portal.
The new guide can be found on the Portal website which is a key reference point for new and existing Portal Users.
The website contains guidance for all User types on how to access the Portal, submit and progress a claim and the latest news and technical updates from the Portal team.
Here’s the links for guidance.
Claims Portal website - www.claimsportal.org.uk
Logging in troubleshooting quick reference guide - https://www.claimsportal.org.uk/using-the-portal/how-to-troubleshoot-common-errors-logging-onto-the-portal/
Regards
Tim Wallis
Chair, Claims Portal Ltd
