Claims Portal will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials.

Draft Technical Specifications have been released and users can test their system updates for A2A Token in integration between 7th November 2022 and 16th January 2023.

Are you ready to test your A2A token?

Ahead of testing system updates, please ensure that A2A users check that they have access to the integration site to complete testing.

If you do not have credentials for A2A test (integration)

Administrators will need complete the smart form on the Claims Portal website and select Request A2A credentials for Test (Integration).

https://www.claimsportal.org.uk/administrator/managing-the-account/changes-you-have-to-request/.

If you have credentials for A2A test (integration)

Please use your current credentials and check that users, including the Administrators are enabled.

  • The A2A password does not currently have an expiry date, the credentials will only fail if the password is entered incorrectly several times. Whilst the users including the AsUser are subject to the same security controls as web users.
  • If you receive a login failed message – login with your Administrator credentials and check that your users are all active and enabled and that the expiry and password dates are in the future. For guidance, please review the user guide on the website. https://www.claimsportal.org.uk/administrator/claims-portal-user-maintenance/edit-users/
  • If you cannot login as an Administrator use the Cannot Access Your Administrators Account function to change your password.  https://www.claimsportal.org.uk/administrator/managing-the-account/resetting-your-administrator-password/.
  • If you receive the error message - Your account has expired because it has not been extended by the Administrator, please complete the A2A user contact us form on the website https://www.claimsportal.org.uk/contact-us/. You must provide all information requested in the form including Full details of the credentials you are using, excluding the password. Once you have completed the fields in the form, attach this form to an e-mail and send it to the Helpdesk at helpdesk@rapidclaimsettlement.org.uk. If you have the email you received from Support detailing your credentials, attach to the email and add A2A test credentials disabled in the Subject header as this will speed up the process.

We recommend that you share this information with your IT department and/or software supplier.

If you have any questions please contact ClaimsPortal@mib.org.uk.

Regards

Phil Dicken

Chair, Claims Portal Ltd

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