Please ensure that the following information is issued to your IT department

To improve the portal’s performance for our customers and to ensure the security of the site, browser compatibility for optimum use of the Claims Portal will be introduced in July. This means that only certain browsers will allow you to gain access to the portal and the anticipated date for this security upgrade will be from 6th July.

As part of Claims Portal’s periodic security maintenance and upgrades to the Cipher suites, we will no longer be able to support Browsers that are not compatible with Transport Layer Security (TLS) 1.2 and above.

 
Please note that the following Browsers will be compatible with the Portal:

  • Internet Explorer 11 and above
  • Google Chrome (all versions compatible with TLS 1.2 and above)
  • Firefox (all versions compatible with TLS 1.2 and above)
  • Microsoft Edge


If you use a browser that is not listed as supported:

  • Safari - you will receive a warning message stating that Claims Portal functionality is not guaranteed and you will be recommended to change to a supported browser to ensure all functionality is available

 
If you are not using the latest version of the above listed browsers, you will receive a message to upgrade to the latest version for security reasons. You will not be allowed to connect to Claims Portal.

If you wish to check whether your current browser version supports TLS 1.2 visit https://en.wikipedia.org/wiki/Transport_Layer_Security.  
 
If you need to enable or upgrade your version, please refer to your own internal IT support as Claims Portal are unable to assist you with these tasks.

Please note that we will provide a further update on the confirmed date for this security upgrade in due course.

Regards

Tim Wallis
Chair, Claims Portal Ltd

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