Following the deployment of the A2A Token on 24th January 2023, the parallel running of both endpoints will come to an end on Sunday 12th March 2023.

The endpoints for pre A2A token changes will NOT be available after 8am UK time on Monday 13th March 2023.  There will be no extension to this date.

Details of integrating the A2A Token and password change rules are available on our website: https://www.claimsportal.org.uk/developer/application-to-application-a2a-token-authentication-log-in-updates/

If you have not made the necessary changes to your application to use A2A Token and move to the new endpoints by Sunday 12th March 2023, you will no longer be able to connect to the portal using A2A calls and will need to switch to using the web-based service.

If you connect to the old endpoints you will receive the error message 404 - end point no longer valid. 

If you will be using the web-based service only, please ensure that there is an active Administrator, Multi-Factor Authentication (MFA) enabled with access to the Claims Portal. If the Administrator requires credentials resent/reset, please complete a form from our website:
https://www.claimsportal.org.uk/administrator/managing-the-account/changes-you-have-to-request/

Contact Us

If you require a password reset for A2A access to production environment, please complete the A2A Password Reset Form from our website:
https://www.claimsportal.org.uk/contact-us/  

A guide to assist you in setting up MFA is available on the web site https://www.claimsportal.org.uk/administrator/multi-factor-authentication-mfa-log-in/introduction-to-multi-factor-authentication-mfa/

If you have any questions please complete the relevant contact us form from our website: https://www.claimsportal.org.uk/contact-us/ and send as an attachment to an email to Helpdesk@rapidclaimsettlement.org.uk.

To help us, help you, and to avoid any delays, please provide all information requested and applicable to your question and include the information in the subject header described in the form.  

We recommend that you share this information with your IT department and/or software supplier.


Kind Regards

Phil Dicken
Chair, Claims Portal Ltd

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