As part of our continuing program to improve security, Claims Portal will be updating the expiry date of a password from 90 to 60 calendar days.

 

Important Note: From start of business on 12th May 2025, the following new rules will apply:

  • Password history: a user cannot reuse one of their last 12 passwords.

  • Change password to every 60 days.

  • These new password rules are for Web users only.

 

Password validation rules

The following password validation rules remain to create a new password:

  • The minimum length for a password will be 12 characters.

  • The password must contain at least one special character.

  • The acceptable special characters are: |!"£$€%&/=?^'*+@°#,;:.-_()

  • The password must contain at least one number.

  • The password must contain at least one uppercase letter and at least one lowercase letter.

  • Any abbreviation of the word password including pwd or pswd will not be accepted and your password will not save.

  • It is not possible to use your name as a password.

  • It is not possible to use your organisation ID as a password.

  • It is not possible to use your user ID as a password.

  • It is not possible to reuse any of your previous passwords.

 

We recommend that you share this important reminder with your IT department.

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