In May 2023, we notified you of our upcoming CFF Upgrade, which will include migration to a REST API – offering scalability, increased security and flexibility for applications – and a modernised, cloud-based Web Portal with changes tailored to industry feedback.

Previous information published about the project can be found here;

Initial information about the platform upgrade (May 2023) https://www.claimsportal.org.uk/news/news-and-updates-2023/claims-portal-platform-upgrade-and-funding-changes

Timeline and what it means for you (November 2023)  https://www.claimsportal.org.uk/news/portal-upgrades/upgrade-to-cff-project-timeline-and-what-it-means-for-you/ 

As we get closer to the go live date, there are some critical actions which need to happen to prepare for the migration. This will be vital to ensure that users and administrators continue to have access to the Claims Portal.

The new platform prohibits the use of duplicate email addresses associated with multiple accounts. This does not include using the same email address for multiple organisations.

Administrators should ensure all user profiles have only one named profile using their own unique business email address.

  • If a User has two or more profiles that are using the same email address, the Administrator will need to combine the user’s existing profiles into one individual User Profile.
  • If you have an Administrator profile and a Claims Profile, you will need to add the Administrator profile option to your existing Claims User ID, rather than adding Claims profiles to an existing Administrator User ID.
  • If a User has two or more Claims Profiles, you will need to decide which User ID will be used by the individual and disable the other User ID(s). This will only need to be done to users that are already MFA verified.

Once you have completed the changes to all profiles using duplicate email addresses, you will then need to disable your old Administrator profile that you are currently logged in with, that will no longer be used in the future. The changes you have made will give you admin access to your previous claims only profile, that you will now log in with.

Information about Claims Profiles and their access to CNFs can be found in the link here and information about Claimant Representative profiles is here.

It is essential you setup users with the correct profiles.

Properly configured Profile example:

  • Administrator only profile with unique individual business email address
  • Administrator and Claims profile with unique individual business email address
  • One single Claims profile with unique individual business email address
  • Unique MFA-validated email address

 

Incorrectly configured Profile example:

  • Administrator profile and separate Claims Handler profile using same email address
  • Multiple User profiles with the same email address
  • Generic email address (@gmail, @hotmail, etc.)
  • Shared email address (info@, enquires@, etc.)

 

If you need any assistance, please contact our support team.

 

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