Everything you need to know for the Claims Portal Go Live for A2A Users

On Tuesday, we let you know that the Claims Portal upgrade will proceed this weekend as planned. The changes to the Web Portal will go live at 7am on Tuesday 28th May 2024.

Here is all the information you need to make the transition as smooth as possible.


Claims Portal availability

In order to migrate from the old platform, we will need to take the Claims Portal offline from 7pm on Friday 24th to 7am on Tuesday 28th May. As this is a weekend and a Bank Holiday, there will be no impact on claims timeouts.


A2A Connectivity on Tuesday 28th May

There will be no change for A2A users as your current connection will automatically be moved over to the upgraded Portal over the weekend.

Organisations will continue to connect to the Portal using existing SOAP APIs and no immediate development is required.


A2A upgrade plan

Over the next 12 months, we will be working with A2A organisations to assist them to migrate from SOAP to REST.

To support this change, we are launching a Claims Portal Developer Portal where API developers can view and download information needed to integrate their system with the new Claims Portal REST interface. In preparation for this, any A2A developers requiring access should register using the form below.

Developer Portal Registration Form

Please circulate this communication within your organisation and ensure that your IT teams are engaged, or contact your software house.


A2A User using Claims Portal Website (Hybrid Users)

if logging in to the Portal via the web, then we have developed a detailed Web Portal Log In User Guide, providing step-by-step guidance on first login procedure, logging into the Portal and possible error scenarios. This can be downloaded here


What if I experience any problems?

Please check if your enquiry can be solved by referring to the User guide. However, if you still have a query, our usual support process will be in place to assist you.

Please contact us using the A2A User Contact Us Form, giving as much information as possible. One of our team will then get in touch.

Regards, 

Phil Dicken 
Chair, Claims Portal Ltd