Before you use the Portal

Have read the Protocols
Have read and signed up to the User agreement
Visit and utilise the Training site
Understand if you are an REST API User or web User
- If you are a web User, you will access the Portal using a website link
- If you are an REST API User your access will be integrated from an existing website interface developed by your organisation.
Familiarise yourself with the terms used on the Portal by using our Glossary
Take a look at the User guides listed in the Practise and Learn section below.

Practise and Learn

Use our User guides for Claimant Representatives, Compensators and Administrators to see what the Portal screens look like and what information you'll need to process claims
Practise on the training site and see both Claimant and Compensator sides
We have developed a detailed Web Portal Log In User Guide, providing step-by-step guidance on first login procedure, logging into the Portal, and possible error scenarios. This can be downloaded here.