As part of our continuing program to improve security for Claims Portal, we introduced the requirement for a2a users to change their password. The a2a Password for access into the Portal expires every 90-days and it is important that you change your password before the expiry date for continual access to the Portal. 

This password change rule came into force in January 2023. Therefore, your a2a password must be changed at least once in-line with our security enhancements to access the Portal. 

Important Note: From start of business on 3rd May 2023, your a2a credentials to access the Portal Production site will FAIL if you have not changed your a2a password within the last 90-days. In addition, as of 26th April your a2a credentials to access the Integration/Test site will FAIL if you have not changed your a2a password within the last 90-days.


•            It is not possible to change the password of a web user using the changePassword() method specified in the a2a documentation. The method is valid for a2a users only. 
•            It is not possible to change the a2a password using the admin console, you must use the changePassword() method specified in the a2a documentation.  
.            If you need guidance on changing your password, please refer to your IT department or the a2a Interface documentation on the Claims Portal web site. 

https://www.claimsportal.org.uk/developer/a2a-technical-specifications/

We recommend that you share this important reminder with your IT department or Software provider.  


Regards

Phil Dicken
Claims Portal Ltd, Chair

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